EMIAS, Moscow
As part of the EMIAS project, Infomatika developed and manufactured 2,907 specialized electronic queue terminals and 1,380 Automated Workstations for Procedure Nurses (AWP PN) for medical institutions in Moscow.
The Unified Medical Information and Analytical System of Moscow is one of the most large-scale, organizationally complex, and socially significant IT projects in the capital in recent years. The project is being developed by approximately 4,500 specialists from more than 30 Russian IT companies. The system employs approximately 55,000 medical professionals in more than 1,000 healthcare facilities.
The project is implemented by the Moscow Department of Information Technologies and the Moscow Department of Healthcare as part of the Information City program.
electronic queue terminals
medical institutions
monthly appointments
Electronic queue terminals provide patients with fast and intuitive access to key EMIAS functions:
Self-service appointment booking
Rescheduling or canceling appointments
Viewing doctors’ schedules
Patient identification
Ticket issuance
Access to electronic medical records
The devices are equipped with universal readers supporting barcodes, magnetic cards, smart cards, and contactless cards.
Evolution of the Solutions
TEO-2 Terminal — the first modification featuring a touchscreen, built-in ticket printer with barcode printing capability, a 19-inch LCD display, and a SAW (surface acoustic wave) touchscreen.
ТЭО-9 Terminal — an upgraded version with a larger touchscreen and integrated barcode and contactless card readers. This stylish, ergonomic terminal in the signature green color became one of the most recognizable symbols of EMIAS. It enables patients to quickly book appointments, view schedules of all specialists in a clinic, cancel or reschedule appointments, and access electronic medical records.
TEO V4.X Terminal
In 2025, Infomatika won a tender to develop a new generation of electronic queue terminals. The result was the launch of the innovative V4.X model (TEO V4.X):
minimalist white housing
43-inch touchscreen display
front-facing arrangement of all functional elements
marketing backlighting serving as a visual navigation guide
In total, within the EMIAS project, Infomatika has developed and manufactured 2,907 specialized electronic queue terminals.
In 2018, the company developed a unique solution for automating procedure rooms — the Automated Workstation for Procedure Nurses.
The system is an ergonomic mobile workstation where traditional peripheral devices are replaced with a convenient touchscreen adapted to medical workflows.
Since nurses work with biomaterials while wearing gloves, the devices are designed to withstand chemical disinfectants and ionizing lamps. A distinctive feature of the workstation is its mobility and the absence of a traditional keyboard and mouse.
Functional capabilities:
Nurse authentication via smart card
Patient identification
Recording biomaterial collection
Printing barcode labels for biomaterial containers
Data transmission to the system via built-in barcode scanner
Today, 1,380 specialized Nurse AWSunits are successfully operating in procedure rooms of Moscow outpatient clinics.
Project Technical Support
Equipment reliability is ensured by Infomatika’s in-house technical support service operating 12/7 (8:00–20:00 MSK, seven days a week).
The technical support service was established within the company from the very first days of its participation in the project. Today, it comprises 32 specialists and consists of a dispatch center based at the company’s headquarters in Kazan and an engineering team operating in Moscow. Each engineer is assigned a specific service area. On average, no more than three hours are required to complete a service request.
The primary goal of the technical support team is to prevent equipment failures. Therefore, significant attention is given to preventive maintenance and diagnostics. A multi-level monitoring system is used to control the operation of all devices online and generate the necessary reports.
Dispatchers receive comprehensive daily information about equipment status, process incoming requests, provide consultations, and, when necessary, assign engineers for on-site visits. Regular preventive maintenance ensures stable operation and extends equipment service life.
*This video was produced in 2016
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